Credit, loan and finance complaints. The Australian Financial Complaints Authority

Credit, loan and finance complaints. The Australian Financial Complaints Authority

The Financial that is australian Complaints (AFCA) can give consideration to a complaint you’ve got about a credit, finance or loan item you have got together with your economic company.

This site describes the sorts of complaints AFCA can give consideration to about credit, loans and finance items, and what you should do next if you would like produce an issue to us.

There are numerous things we can’t think about; as an example – if your issue involves the amount of a fee that is overdrawn rate of interest enhance. Nevertheless, we might have the ability to look at an issue of a cost or cost if it’s been incorrectly determined or put on your bank account. There are additionally some specific exclusions that relate to credit complaints.

Detailed information regarding these various kinds of credit, finance and loan services and products can be obtained that will help you decide if you’d like to whine to us.


If you should be a business, there is certainly certain information regarding company credit and loans in the Information for smaller businesses page.


Credit and finance consist of:

  • charge cards, overdrafts and credit lines
  • an organization providing you with credit regarding the the sale of products, or the way to obtain services payment that is which will be deferred for at the very least a week
  • short-term finance such as for example payday financing.
  • home loans, including reverse mortgages
  • unsecured loans such as vehicle, vacation loans and debt consolidating loans
  • investment and business that is small.
  • We also give consideration to complaints about guarantees.

    Detailed information on these different sorts of credit, loan and finance items is after to assist you determine should you want to whine to us.

    Your firm that is financial is to suspend any collection or data recovery action as soon as your problem happens to be registered with us. In the event that you get any commercial collection agency letters or calls from your own economic company, report this to your economic firm’s internal dispute quality group. In the event that you keep receiving commercial collection agency communication call us.

    You need to make whatever re payments it is possible to while your problem has been us. It is because interest and costs will frequently carry on being charged for your requirements although the issue is available. In a worse position if you do not make repayments, your arrears will increase which is likely to place you.

    Associated information

  • Other areas getting help
  • Before a complaint is made by you
  • Results we are able to offer
  • AFCA approaches
  • AFCA Guidelines
  • AFCA Operational Recommendations
  • Problems and issues you can easily grumble about

    More info about these problems can be acquired to assist you decide if you would like grumble to us.

  • Fees or fees which were wrongly used or calculated ( not in the event the only concern is the fact that you think the charge or cost ended up being excessive).
  • Information you weren’t provided concerning the item or which you were given and you imagine ended up being deceptive or wrong, including costs or expenses.
  • If you’re in monetary trouble and can’t make repayments.
  • Choices that the monetary company has made, including a decision to pursue an unpaid debt and whether a choice to lend had been made responsibly.
  • They weren’t followed if you gave instructions and.
  • Privacy and privacy breaches.
  • Deals which were unauthorised or incorrect, or mistaken payments.
  • More details about these presssing problems is after that will help you decide if you wish to complain to us.

    How to proceed next

    A complaint can be made by you to AFCA on line, by page, email or by phoning us.

    Us directly, you can go back to your financial firm and ask to make a complaint to their internal dispute resolution team if you don’t want to complain to.

    Your firm that is financial should in a position to offer you details about making a grievance for them.

    We likewise have some guidelines offered to help you produce a internal issue.

    Financial trouble

    We encourage you to contact your credit provider to discuss a hardship arrangement if you are experiencing financial difficulty. If you should be struggling to arrived at a suitable arrangement, please contact us.

    Examples of monetary trouble include where your monetary company has declined or otherwise not responded to your demand to alter your repayments as a result of difficulty, you have got been released a standard notice, or your monetary company is continuing appropriate or commercial collection agency action against you once you have produced financial difficulty demand for them.